Safety, Appointment & Visitor Information

Our goal is to ensure the safety and well-being of our patients, families, visitors and staff in Joe DiMaggio Children's Hospital and all pediatric locations.

As we adapt to a new normal, we want to reassure our patients that we have always placed patient safety at the forefront. To preserve the well-being of our patients, families, staff and physicians, we have put extra precautionary measures in place throughout the hospital, our physician practices and all outpatient facilities.

Below is information to prepare you for your visit. Should you have any questions, please contact us at 954-265-0220.

Safety Comes First

What We Are Doing To Keep You Safe


  • Staff pre-screen themselves for signs or symptoms of COVID-19 at home.
  • Employees in patient care areas are being screened for fever and other signs and symptoms of COVID-19.
  • Screenings take place every shift and are in compliance with CDC guidelines.
Face Masks 

Face Mask Policy

  • All of our staff wear masks at all times and practice physical distancing.
  • Patient and caregiver are to arrive with their own personal protective face mask in place.
Social Distancing 

Physical Distancing

  • Appointment schedules have been modified to space out patient care to limit contact.
  • We offer “wait-less waiting rooms” where you will have minimal to no contact with other patients during your in-person visit.
  • Patients who have the means to pre-register from home will be asked to do so prior to arriving to their appointment. Once pre-registered, upon arrival to the office, patients will be taken straight to an exam room.
  • In cases where patients do not have the means to pre-register prior to arriving to their appointment, physical layout of the waiting rooms have been altered to observe physical distancing.
enhance cleaning 

Enhanced Cleaning

  • All patient care areas are thoroughly disinfected after each patient visit.

We are here to help you. You can help us by following these guidelines:

  • Visitors. We ask that only one healthy caregiver accompany your child for their visit. Children, including siblings of any age, may not visit at this time. Thank you for understanding. 
  • Arriving on Time. We ask that you arrive on time for your visit because running behind schedule will create safety challenges for us related to physical distancing.
  • Health Screening. Health screening will take place when you arrive at the hospital. This will include temperature checks. If you are having illness symptoms and/or risk of exposure to coronavirus, you will be asked to reschedule your appointment at JDCH and make alternative arrangements for a healthy caregiver (parent and/or legal guardian) to bring your child. If you are staying in the hospital after the procedure, you will be health screened and have daily temperature checks. Anyone with signs/symptoms of illness of any kind should not visit the hospital.
  • Masks. We ask that you bring and wear a mask at all times during your visit to the hospital. If you don’t have a mask, one will be provided for you.
  • Hand Hygiene. We have alcohol-based hand hygiene stations throughout the hospital and encourage frequent use.
  • Physical Distancing. We have created processes throughout our hospital for your safety to observe physical distancing and ask that you practice physical distancing at all times during your visit.

Upcoming Hospital Appointments

What should I expect when coming to Joe DiMaggio Children's Hospital for my scheduled appointment? 
  • If you do not have cold and flu symptoms, such as cough with a fever, you do not need to do anything before arriving at your scheduled appointment.
  • We ask that you bring and wear a mask at all times during your visit to the hospital. If you don’t have a mask, one will be provided for you.
  • Please keep existing appointments unless directed otherwise. Patients face no additional risk in our hospitals and clinics. All of our hospitals and clinics remain open to serve the community.
  • Televisits. We have transitioned some of our appointments to virtual visits through telehealth as well as telephone appointments to preserve the safety of our patients, staff and physicians during the COVID-19 pandemic. Please contact your physician’s office for appointment options.
  • We will see patients who have acute care needs, such as urgent illnesses and injuries, or conditions that require monitoring.
  • When you get to our front door, a member of our staff will ask you a set of screening questions before you enter the building. It is very important that you follow their instructions. 

Rehabilitation Therapy Services

Outpatient Rehabilitation Safety Precautions


  • All employees and patients are screened before entering the facility.

Face Masks

Face Mask Policy

  • All employees and patients must wear masks in the facility (except children under age 2).

Social Distancing

Physical Distancing

  • Pediatric visits will be performed in private rooms.
  • No visitors are allowed except one parent with a pediatric patient (parent and child will be screened).
  • We ask our patients to register and schedule via telephone.
  • To reduce traffic in our waiting rooms, we ask our patients to wait in their cars and we will notify them when it is safe to enter.
  • Individualized treatment areas are distanced at least 6 feet apart and we practice physical distancing.
  • Telehealth appointments are now available.

enhance cleaning

Enhanced Cleaning

  • Surfaces and equipment are cleaned and disinfected after every use.

Physician Appointments


In-person Appointments Available

Joe DiMaggio Children's Hospital physicians are providing in-person visits. To schedule an appointment, call your doctor’s office or book an online appointment.

What to Know Prior to Your Office Visit

  • A staff member will call patients 48 hours prior to their appointment to conduct a pre-screening according to CDC guidelines.
  • Please arrive 10-15 minutes early to your appointment. This will afford you time to self-park as our valet services are suspended until further notice.
  • Please be timely for your visit. Running behind schedule will create safety challenges related to physical distancing.
  • Only one caregiver can accompany the patient to the appointment.
  • Patient and caregiver are to arrive with their own personal protective face mask in place.

What to Expect During Your Office Visit

  • All patients and caregivers will be asked screening questions related to COVID-19.
  • Only one caregiver can accompany the patient.
  • Patient and caregiver are to arrive with their own personal protective face mask in place.
  • Patients with appointments at one of our hospitals will wait outside and be notified when the doctor is ready to see you.
  • All patients and caregivers will have their temperature checked upon entering the office.
  • Any patient with a temperature >100F will immediately be discussed with the physician to determine if the patient must be seen.
    • If the patient must be seen, the appropriate precautions will be taken.
    • If the physician feels the patient does not need to be seen, the patient will be referred home to seek the appropriate medical support and the appointment will be rescheduled.

Your Trip to Our Clinics and Doctors Offices

  • Show your child what to expect during a visit to our doctors' offices and clinics.
Virtual Visit 

Schedule a Virtual Visit

All of our specialty and primary care practices offer telehealth and telephone visits, which means patients can communicate with their doctor without physically going to their office.

If you're scheduling a telehealth appointment online, please add "Telehealth" to the "Reason for Visit" field. A staff member will contact you to confirm your visit and provide you with further instructions.

If you prefer to schedule a telehealth appointment, we recommend creating a MyChart account for your child. MyChart will help you communicate with your child's physician and care team as well as provide you access to your child's test results, appointment reminders and medical record.

Sign up or Log in to MyChart