Joe DiMaggio Children’s Hospital, one of the region's leading pediatric hospitals, today announced it has been named a 2021 Pinnacle of Excellence Award® winner by Press Ganey, the national leader in healthcare consumer and workforce engagement. Press Ganey recognizes Joe DiMaggio Children’s Hospital as a top-performing healthcare organization in patient experience, showcasing exemplary levels of performance for a minimum of three consecutive years.
Joe DiMaggio is one of four pediatric hospitals recognized across the country in the categories for Outpatient Services and Consumer Assessment of Healthcare Providers & Systems. These organizations represent the leading edge of pediatric family-centered care. Joe DiMaggio Children's Hospital has always embraced a patient- and family-centered care approach to healthcare. Under this philosophy, patients, their families and healthcare professionals are true partners, working together to best meet the needs of the child.
“Our Joe DiMaggio Children’s Hospital family has showed unwavering commitment to raising the bar in patient experience even during a time of inconceivable circumstances brought on by the COVID-19 pandemic,” said Caitlin Stella, CEO of Joe DiMaggio Children’s Hospital. “Receiving the Pinnacle of Excellence Award® for patient experience is truly an honor as our mission guides us to always put patients and their families at the heart of everything we do.”
Joe DiMaggio Children’s Hospital offers a wide variety of programs to ensure that the healthcare system is continuing to live up to the mission. Families and patients benefit from services and programs including the Patient and Family Advisory Council (PFAC), Child Life, and KidCierge Services, Hospital Homebound School Program, Pet Therapy, and the in-house clown, Lotsy Dotsy.
“Press Ganey is honored to recognize Joe DiMaggio Children’s Hospital as one of the nation’s leaders in patient experience,” said Patrick T. Ryan, chairman and CEO, Press Ganey. “Despite an era of incredible challenges, Joe DiMaggio Children’s Hospital has demonstrated resilience, constantly pushing boundaries as healthcare consumerism continues to gain momentum, driving advancements in improved outcomes for all."
The Press Ganey Pinnacle of Excellence Award® is a preeminent, competitive achievement for leading healthcare organizations. Presented annually, the award applauds hospitals and health systems that consistently sustained performance year-over-year.
About Press Ganey
Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.