Memorial’s Corporate Communications department is a full-service office that encompasses media relations, social media, crisis communication and physician communications.
Memorial Healthcare System and its facilities follow the patient confidentiality guidelines under the Health Insurance Portability and Accountability Act of 1996 or HIPAA to provide medical information or confirm treatment of patients. Under HIPAA, news media must provide the patient's first and last name when requesting patient information. In turn, Memorial’s Corporate Communication Department can only provide a one-word condition, unless the patient has signed written consent for additional information beyond the one-word condition.
Media Relations PolicyAll inquiries from the news media regarding Memorial Healthcare System events, expansion and building plans, specialized programs, research reports, personnel changes, unusual medical cases and interaction between the Healthcare System and the community must be made to Memorial’s Corporate Communication’s Department. A Media Relations representative should accompany the media at all times while they are in the hospital. Memorial Healthcare System may deny the media access to the patient if it is determined that the presence of photographers or reporters would aggravate the patient’s condition or interfere with patient care. No patient information will be released to the media without the written consent of the patient or legal representative. Patients who agree to be interviewed or filmed at the hospital by the media must provide written consent to Media Relations.
Media Relations is staffed from 8:30 am to 5:00 pm, Monday through Friday. After working hours, a Nursing Administrative Supervisor at each hospital handles media calls for condition report on a patient. Media can also request to speak to the Media Relations representative on-call after hours.
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