Patient- and Family-Centered Care

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At Joe DiMaggio Children's Hospital, we embrace a patient- and family-centered care approach to healthcare. Under this philosophy, patients, their families and healthcare professionals are true partners, working together to best meet the needs of the child.

That philosophy was reinforced through a unique recognition from Planetree, an international not-for-profit organization that has focused on transforming healthcare from the perspective of the patient for nearly 40 years. It’s a recognition that makes Joe DiMaggio Children’s Hospital the world’s first designated person-centered children’s hospital.

Partnering with Patients and Families

Families are part of every patient’s care at Joe DiMaggio Children’s Hospital, and the Planetree designation is a strong signal that we partner with you to ensure that the comfort, dignity, empowerment and well-being of your child and your family are just as important as providing top-quality medical care. Parents are encouraged to be with their children every step of the way and are an integral part of the care team.

Patient- and family-centered care means:

  • Understanding and respecting patients’ cultural traditions, personal preferences and values, family situations and lifestyles
  • Giving patients and their families the opportunity to make choices about many aspects of their care, and the care delivery process
  • Involving patients and their loved ones as part of the care team, collaborating with healthcare professionals in making clinical decisions
  • Putting responsibility for important aspects of self-care and monitoring in patients’ hands – along with the tools and support they need
  • Striving to ensure that transitions between providers, departments and healthcare settings are respectful, coordinated and efficient
  • Collecting – and utilizing – input from Patient and Family Advisory Councils
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Our Commitment to Patient- and Family-Centered Care

Why is Joe DiMaggio Children’s Hospital so deeply committed to providing patient- and family-centered care? Because we believe this p

hilosophy of care best serves the needs of our patients and their families, our employees and our physicians. The Planetree designation is another reflection of Joe DiMaggio Children’s Hospital’s long-standing commitment to patient- and family-centered care. More than 60 specific criteria address components of a person-centered healthcare experience, including patient-provider interactions, family involvement and access to information.

Patient- and Family-Centered Care Resources

Joe DiMaggio Children’s Hospital has Patient and Family Resource Centers that provide practical health-related information, hospitality services and community information and support. These Resource Centers, as well as many of our hospital policies, have been created with direct input from our Patient and Family Advisory Councils.

The Patient and Family Advisory Council

As a consumer of health services, your observations about what works for you and your family are powerful tools for enhancing the quality of our hospital. We encourage you to join our Patient and Family Advisory Council where you can help us design programs and services that meet real healthcare needs as defined by patients and families. For more information, please call 954-265-3000 or email us at pfcc@mhs.net. To apply, download the application.

Family Advocates

Joe DiMaggio Children’s Hospital provides a unique service for our patients and their families through our Family Advocate program. Our well-trained and extremely compassionate advocates are here to help you navigate through the healthcare system, communicate with your healthcare team and work to enhance your experience of care. The Advocate can also provide you with helpful resources to guide you through your stay at Joe DiMaggio’s Children Hospital. To contact our Family Advocate program, please call 954-265-0191.

Understanding our Philosophy

To learn more about patient- and family-centered care, we invite you to explore this website. Feel free to contact us at 954-265-3000 with any questions you might have. For general information about the philosophy and practice of patient- and family-centered care, please visit the Institute for Patient- and Family-Centered Care website.